Studio Policy and Etiquette
Updated: Sep 1
Welcome to Levelup Hot Yoga! We want every member to feel safe, comfortable, respected, and welcome. Please take a moment to familiarize yourself with our Studio Policy & Etiquette and help us maintain a clean, positive, and respectful environment for everyone.
Our policies may be updated periodically. The most current version will be available through our website or posted at the studio.
🕐 Studio Hours & Arrival
Please arrive 10–20 minutes before your class to allow enough time to check in, change, and prepare.
Please check in at the front desk by stating your name when you arrive.
Our studio doors may remain locked outside of active studio hours and during classes.
Please do not knock, bang on, or repeatedly attempt to enter through locked doors.
Late entry is generally not permitted once class has begun, as it can disrupt the class and compromise safety.
In exceptional circumstances such as severe weather or significant road conditions, staff may allow entry up to 5 minutes after class begins at their discretion.
Repeated late arrivals may result in denied entry.
📲 Pre-Booking & Check-In
All classes require pre-registration.
Classes may be booked through the Levelup Hot Yoga app or online booking system.
Please check in at the front desk upon arrival.
Do not assume staff will automatically know you have arrived. Proper check-in helps prevent accidental no-shows.
Class schedules, instructors, and room assignments may change. Please check your booking confirmation or ask the front desk.
⏰ Cancellations, Late Cancels & No-Shows
If you cannot attend a booked class, please cancel through your account or app.
Please do not call or email the studio to cancel a regular class booking.
Cancel at least 3 hours before class to avoid a late cancellation/no-show penalty and, where applicable, retain your class credit.
Late cancellations and no-shows may be subject to a $15 fee.
For class packages and drop-ins, the class may be deducted and marked as used.
Special events and workshops may have different cancellation policies.
📝 Waitlist
If a class is full, join the waitlist through the app or website.
If a space becomes available, you may be automatically enrolled and notified by email.
Once you are enrolled from the waitlist, the regular cancellation policy applies.
If you no longer wish to attend, please remove yourself from the waitlist.
For waitlisted classes, please arrive at least 5 minutes before class.
If you arrive late, your reserved spot may be given to another waiting member.
🧘 Come Prepared
Please arrive ready for your practice:
Wear comfortable, breathable workout clothing.
Bring a heat-appropriate yoga mat and mat towel.
Bring enough water and stay hydrated.
Bring extra towels if you tend to sweat heavily.
For classes requiring footwear, such as Zumba, wear clean, non-marking indoor athletic shoes.
Outdoor shoes are not permitted in practice rooms.
Please maintain good personal hygiene.
🌿 Fragrance-Free Studio
Levelup Hot Yoga is a fragrance-free studio.
Please avoid:
Perfume and cologne
Strongly scented lotions or body products
Body oils
Heavily scented mat sprays
Other products that may affect the comfort of fellow members
If you are coming directly from work or another activity, please consider using the shower facilities before entering the practice room.
🧼 Mat Towels & Cleanliness
A mat towel is required in hot classes to help prevent slipping, reduce sweat on the floor, and maintain a clean practice environment.
Yoga mat and towel rentals are available for $4 each, plus applicable taxes.
If staff need to provide a towel to clean up excessive sweat or an unsafe situation, the applicable rental charge may be applied.
Please wipe up excessive sweat around your practice area.
Please do not leave sweat, water, or other substances on floors or equipment.
We do not provide cleaning products for personal belongings.
🎒 Personal Belongings
For safety, cleanliness, and comfort, personal belongings are not permitted in practice rooms.
This includes:
Bags and purses
Cellphones
Food
Personal props and equipment
Outdoor footwear
Other unnecessary personal belongings
Please use the lockers provided.
Levelup Hot Yoga is not responsible for lost, stolen, or damaged personal belongings.
📵 Cellphones & Electronic Devices
Cellphones must be silenced and stored in a locker before entering a practice room.
Cellphones may be used in the lobby but should not be used in practice rooms, hallways, change rooms, or showers.
Please do not take phone calls or conduct conversations on speakerphone inside the studio.
Only on-duty staff and instructors may use cellphones for work-related purposes.
📸 Studio Photography & Recording
From time to time, Levelup Hot Yoga may take photographs and/or video recordings during classes, special events, workshops, and other studio activities for studio communications, promotional purposes, and social media, including Instagram.
By participating in classes and events, members acknowledge the photography and recording provisions included in the Studio Waiver.
📷 Only authorized working staff may take, manage, or post studio photography and recordings on Levelup Hot Yoga's social media or other official channels.
Members are welcome to participate in studio photos and videos, but you may let our staff know if you do not wish to be photographed or recorded.
Please respect other members' privacy and do not independently photograph or record other members without their permission.
Photography and recording are not permitted in change rooms, showers, or other private areas.
Studio photography and recording should never interfere with the class, instructor, or experience of other participants.
💧 Drinks & Bottles
Glass bottles are not permitted in practice rooms.
All drinks must have a secure, closed lid.
Open containers are not permitted in practice rooms.
Please clean up any spills immediately and notify staff if assistance is required.
🚿 Change Rooms & Showers
Our change rooms and showers are shared spaces. Please leave them clean and ready for the next person.
Clean up after yourself.
Do not leave personal belongings behind.
Do not perform hair removal in the studio or shower areas.
Hair dye, coloured products, hair masks, body oils, and other staining products are not permitted in showers or other studio areas.
Do not intentionally stain, damage, or misuse studio property.
Damage or excessive cleaning resulting from misuse may be subject to a cleaning or replacement charge.
🔑 Locker keys must be returned before leaving the studio. A $30 replacement fee applies to lost locker keys.
🧴 Personal Products & Property Protection
Please use care when bringing or using personal products in the studio.
Products that can:
Stain walls, floors, showers, curtains, mats, or other studio property
Leave excessive oil or residue
Create a slipping hazard
Produce strong odours
Damage studio equipment
are not permitted.
If you are unsure whether a product is appropriate, please ask a staff member before using it.
Members may be charged for damage or excessive cleaning caused by misuse of the facilities.
🧘 Practice Rooms
Enter the correct room for your scheduled class.
Please respect personal space and avoid unnecessary movement around other members.
Follow the instructor's directions and studio safety guidelines.
Keep conversations quiet, particularly before and after yoga and Yin classes.
Unsupervised headstands and handstands are not permitted.
After class, please exit the practice room promptly to allow our team to clean and prepare the room for the next class.
🚪 Leaving Class Early
If you need to leave a class before it ends:
Notify the instructor when possible.
Leave quietly and avoid disturbing other participants.
Take your belongings with you only if necessary.
If you are feeling unwell, stop your practice and notify the instructor immediately.
Instructors may ask a participant to leave the room if they believe it is necessary for safety.
🏋️ Studio Equipment & Props
Studio props are for use during designated classes and under instructor direction.
Do not remove studio equipment or props from designated areas.
Personal equipment should not be brought into practice rooms unless specifically approved.
Return all studio equipment to its designated storage or sanitizing area after use.
This includes blocks, bands, balls, magic circles, hand weights, and other studio equipment.
Handle all equipment carefully and report damaged equipment to staff.
🔥 Hot Room Safety
Hot classes require additional awareness and responsibility.
Stay hydrated before, during, and after class.
Practice within your own limits.
Take appropriate rest when needed.
If you feel dizzy, lightheaded, nauseous, unusually weak, or otherwise unwell, stop exercising and notify the instructor immediately.
Do not leave someone who appears unwell without notifying the instructor or staff.
Follow all instructor directions regarding safe practice.
Hot-room temperatures may vary. The posted temperature is a guideline and cannot be guaranteed to remain at an exact temperature.
🤒 Illness & Wellness
Please help protect our studio community.
If you are feeling unwell or experiencing symptoms that could reasonably affect other participants, please stay home and recover before returning.
If you become unwell during class, stop your practice and notify the instructor immediately.
Please avoid attending class when you may be contagious.
Staff may ask a participant to leave if they reasonably believe their condition could pose a health or safety concern to themselves or others.
🚨 Emergency & Safety
Your safety and the safety of others is our priority.
Follow all reasonable instructions from instructors and staff.
Keep entrances, exits, hallways, and emergency equipment clear.
Do not tamper with fire extinguishers, alarms, emergency equipment, or other safety equipment.
Report spills, damaged equipment, unsafe conditions, injuries, or other hazards to staff immediately.
In an emergency, remain calm and follow staff instructions.
Do not re-enter an area that staff or emergency personnel have instructed you to leave.
🔇 Noise & Consideration
We offer both calm and high-energy classes.
For yoga and Yin classes, please help maintain a quiet environment so everyone can prepare and focus.
For classes such as Inferno Pilates, Hot HIIT, and Zumba, music and a more energetic atmosphere are part of the experience.
Regardless of the class style, please be respectful of the people around you.
🤝 Respectful Conduct
We are committed to maintaining a welcoming and inclusive environment.
Please:
Treat members, instructors, therapists, and staff with courtesy.
Respect personal boundaries and personal space.
Follow reasonable instructions from staff and instructors.
Communicate respectfully, even when you disagree.
Encourage others without interfering with their practice.
🚫 Zero Tolerance for Harassment & Aggressive Behaviour
Harassment, intimidation, threats, discrimination, bullying, aggressive behaviour, or abusive language toward members, instructors, therapists, or staff will not be tolerated.
Serious or repeated violations may result in removal from the studio and/or termination of studio privileges or membership.
👶 Children & Pets
For safety, privacy, and comfort:
Children who are not participating in a scheduled class or service should not be brought into the studio.
Pets are not permitted inside the studio, except where legally required.
Staff cannot supervise children.
Non-participating guests should wait outside the studio in an appropriate public area.
🚫 No Soliciting
Levelup Hot Yoga is a private studio community.
Members may not use the studio or its community to:
Sell or promote unrelated products or services.
Solicit other members.
Distribute unauthorized promotional materials.
Recruit members for outside businesses or organizations.
Please also avoid unnecessary loitering after your visit, particularly when staff are working or when other members need the space.
🔒 Staff-Only Areas
For safety, privacy, and operational reasons, members may not enter staff-only areas, including:
Laundry areas
Staff rooms
Storage areas
Other areas marked or designated for staff
Please ask a staff member if you need assistance.
🛴 Scooters & Bicycles
Battery-powered scooters are not permitted inside the studio.
Bicycles should be parked only in designated areas outside the studio.
Levelup Hot Yoga is not responsible for bicycles, scooters, or other personal property left outside the studio.
🧳 Lost & Found
Please check that you have all your belongings before leaving.
Levelup Hot Yoga is not responsible for lost, stolen, or misplaced personal belongings.
Lost items will be kept in our Lost & Found for a limited period.
Unclaimed items may be donated after 7 days.
📅 Schedule Changes & Studio Updates
Class schedules, instructors, rooms, and class availability may change due to operational needs, holidays, workshops, special events, or other circumstances.
Please check the app and your email regularly for:
Booking confirmations
Class reminders
Schedule changes
Studio announcements
Events and workshops
Important updates
Please ensure your email notifications are enabled so you do not miss important information.
🎉 Events & Workshops
Special events and workshops may have policies that differ from regular classes.
Pre-registration may be required.
Please arrive before the scheduled start time.
Late entry may not be permitted.
Additional waivers or forms may be required.
Cancellation and refund terms will be provided with the specific event or workshop.
♿ Accessibility & Assistance
We want our studio to be accessible and welcoming to everyone.
If you require assistance accessing the studio or participating in a class, please speak with our front desk team in advance whenever possible so we can determine how best to assist you.
📋 Policy Updates & Compliance
Our Studio Policy & Etiquette may be revised periodically to reflect changes in studio operations, safety requirements, or member needs.
By entering and using Levelup Hot Yoga, members and guests are expected to follow the current studio policies and reasonable instructions provided by our staff.
Thank you for helping us keep Levelup Hot Yoga clean, safe, respectful, and welcoming for everyone. 💛
Grow. Connect. Elevate. Respect the Space.
